Help centre
Troubleshooting
Common problems and how to reach support.
- Contacting supportUse the contact form, email [email protected] or call +44 333 011 8207. A person replies, usually within a few working days. Do not send case documents or financial records.Updated 13 October 2026
- Sign-in code not arrivingCheck the address, the spam folder and the 60-second resend limit. Codes expire after five minutes. If nothing arrives after a few attempts, contact support.Updated 13 October 2026
- Upload problemsRejected, stuck or unreadable uploads usually come down to file type, protection, size or a failed malware scan. Here is what each state means and what to do.Updated 13 October 2026