Ways to reach us
- Contact form: lexsalim.com/contact. Choose an enquiry type so it reaches the right person.
- Email: [email protected]
- Phone: +44 333 011 8207 (UK business hours)
LexSalim is built and supported by THYNKR SYSTEMS LTD, a company registered in England and Wales (company number 15306717).
What to include
- The email address on your account, if you have one.
- Which page or screen you were on and what you expected to happen.
- The time it happened, roughly.
- Any error message, copied exactly.
What not to send
Please do not email or paste case documents, evidence, court papers or financial records. The general enquiry channel is not designed for confidential material. If we need to see something, we will arrange a secure channel.
Response times
A person reads every enquiry. We aim to reply within a few working days; Professional and Practice plans include priority email support, and Enterprise customers have a named contact.
Security concerns
If you believe your account has been accessed without permission, revoke your sessions from Settings → Security first, then contact us from the email address on the account. If you have found a security weakness in LexSalim, please email us with "security" in the subject line and give us a reasonable time to respond before sharing it publicly.
Before you write
Many questions are answered in this help centre and the FAQ. Lana, the assistant on every page, can find the right article quickly.
Was this helpful?
If something is unclear or missing, tell us and a person will reply. Please do not include case documents or financial records.
Related articles
- Sign-in code not arrivingCheck the address, the spam folder and the 60-second resend limit. Codes expire after five minutes. If nothing arrives after a few attempts, contact support.
- Upload problemsRejected, stuck or unreadable uploads usually come down to file type, protection, size or a failed malware scan. Here is what each state means and what to do.
- Lana, the help assistant, and your privacyLana answers questions about LexSalim on the website using published help articles. It cannot access accounts or cases, takes no payments and gives no legal or financial advice.